Frequently Asked Questions (FAQ)
What is Aquaflow?
Aquaflow is a leading distributor of high-quality slurry pumps for industry in Indonesia. We specialize in providing reliable pumping solutions for residential, commercial, and industrial applications.
Products & Services
What types of pumps do you offer?
We offer a comprehensive range of water pumps, including:
- Slurry pumps
- Self-priming Trash pump
- Vertical sump pumps
- Submersible pumps
- Transfer pumps
- Industrial pumps
- Swimming pool pumps
- Sewage pumps
Do you provide installation services?
Yes, we offer professional pump installation services through our network of certified technicians. Our team ensures proper installation according to manufacturer specifications and industry best practices.
Purchasing & Support
How can I purchase Aquaflow products?
You can purchase our products through several channels:
- Visit our physical showroom
- Contact our sales team directly
- Order through our authorized dealers
- Submit an inquiry through our website
What warranty coverage do you provide?
Our products come with manufacturer warranties that typically range 12 months. Warranty terms and conditions are provided with each purchase.
Do you provide commissioning?
Yes, we do provide commissioning.
Do you supply spare parts for the products you sell?
Aquaflow pump stocks a huge range of spare parts for different types of pumps.
Do you provide training for any of your products?
Aquaflow pump can provide training on the operation and maintenance of all products upon request.
Do your products come with operation/installation manuals?
All products supplied come with operation and installation manuals. Extra copies can also be supplied upon request.
Do you offer after-sales service?
Yes, we provide comprehensive after-sales support including:
- Technical consultation
- Maintenance services
- Repair services
- Spare parts supply
- Warranty claims assistance
How can I get technical support?
You can reach our technical support team through:
- Phone: +62812-6052-4123
- Email: info@aquaflow.id
- Website contact form
- Visit our service center
Technical Questions
How do I choose the right pump for my needs?
Our technical team can help you select the appropriate pump based on several factors:
- Application requirements
- Flow rate needs
- Required pressure
- Installation location
- Power supply availability
- Budget considerations
What maintenance is required for slurry pumps?
Regular maintenance typically includes:
- Periodic inspection
- Cleaning of pump components
- Checking for wear and tear
- Lubrication where applicable
- Performance testing
How can I troubleshoot common pump problems?
Common issues can often be resolved by checking:
- Power supply connection
- Proper priming
- Inlet/outlet valve positions
- Pipe connections For complex issues, we recommend contacting our technical support team.
Shipping & Delivery
What are your delivery options?
We offer various shipping methods:
- Direct delivery within local area
- Nationwide shipping through trusted logistics partners
- Express delivery for urgent requirements
How long does delivery take?
Delivery times vary based on:
- Product availability
- Delivery location
- Chosen shipping method Standard delivery typically takes 2-3 business weeks within Indonesia.
Do you ship internationally?
Currently, we focus on serving the Indonesian market. For international inquiries, please contact our sales team to discuss available options.
Payment & Pricing
What payment methods do you accept?
We accept various payment methods including:
- Bank transfer
- Credit/debit cards
- Online payment platforms
- Cash (for in-store purchases)
Do you offer price quotes?
Yes, we provide detailed price quotes based on your specific requirements. Contact our sales team with your specifications for a customized quote.
Are there bulk purchase discounts?
Yes, we offer special pricing for bulk orders and project requirements. Contact our sales team to discuss volume pricing options.
For additional questions or detailed information, please contact our customer service team or visit our showroom. We're here to help you find the perfect pumping solution for your needs.
